Privacy Policy

Last updated: [7 July 2026]

At Things She Makes, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices available to you when you visit thingsshemakes.co.uk or place an order through our website.

Who We Are

Things She Makes is an independent creative studio based in East London and operated as a UK sole trader.

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us via our Contact page.

What Information We Collect

Depending on how you use our website, we may collect:

  • Your name
  • Billing and delivery addresses
  • Email address
  • Telephone number (where provided)
  • Order details
  • Payment information required to process your purchase (payment card details are processed securely by our payment provider and are not stored by us)
  • Information you provide when contacting us
  • Technical information such as your IP address, browser type and pages visited through website analytics

How We Use Your Information

We only collect personal information where necessary.

Your information may be used to:

  • Process and fulfil your order
  • Deliver your purchases
  • Contact you about your order
  • Respond to enquiries
  • Improve our website and customer experience
  • Meet our legal and accounting obligations
  • Send marketing emails where you have chosen to receive them (you can unsubscribe at any time)

Our Legal Basis for Processing

Under UK data protection law, we process your personal information because:

  • it is necessary to fulfil our contract with you when you place an order;
  • it is necessary to comply with our legal obligations;
  • it is in our legitimate interests to improve our website and operate our business; or
  • you have given us your consent (for example, for optional marketing communications or non-essential cookies).

Payments

Payments made through our website are processed securely by our payment provider.

We do not store your full payment card details.

Cookies

Our website uses cookies to help it function correctly and improve your browsing experience.

These include:

  • essential cookies required for the operation of the website;
  • analytics cookies, which help us understand how visitors use our website through Google Analytics;
  • optional cookies where you have provided your consent through our cookie banner.

You can change or withdraw your cookie preferences at any time through your browser settings or the cookie preferences available on our website.

Google Analytics

We use Google Analytics to understand how visitors use our website so we can improve its performance and customer experience.

Google Analytics collects information such as pages visited, time spent on the site and general device information. This information is anonymised where possible and is not used to identify individual visitors.

You can find out more about how Google processes data by visiting Google’s Privacy Policy.

Social Media

Our website may include links to our social media pages, including Instagram and Facebook.

If you choose to interact with us through these platforms, your use of those services is governed by their own privacy policies.

Who We Share Your Information With

We only share your information where necessary to operate our business.

This may include:

  • payment providers;
  • delivery companies;
  • website hosting providers;
  • trusted service providers who help us operate our website.

We never sell your personal information.

How Long We Keep Your Information

We only keep your personal information for as long as necessary.

Some information, such as order records, may be retained for longer where required by UK tax or legal obligations.

Your Rights

Under UK GDPR, you have the right to:

  • access your personal information;
  • request correction of inaccurate information;
  • request deletion of your personal information where appropriate;
  • restrict or object to certain processing;
  • request a copy of the information you have provided to us;
  • withdraw consent where processing relies on your consent.

Some rights may be limited where we are legally required to retain certain records.

Complaints

If you have concerns about how we use your personal information, please contact us first and we’ll do our best to resolve the issue.

You also have the right to make a complaint to the UK Information Commissioner’s Office (ICO).

Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page with an updated revision date.

Contact

If you have any questions about this Privacy Policy or would like to exercise any of your privacy rights, please contact us via our Contact page.